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Purchases Eligible for Refund: All products and services purchased directly from our company on our platform are eligible for a refund under the conditions stated below.

  1. Non-Started Orders (Boosting & Coaching): For orders that have not yet started, you are eligible for a 70% refund of the original price within 48 hours from the purchase. 30% will be retained as Administration fee. Please note that this policy applies to situations where our company has not yet begun to process or fulfill your order. This doesn’t include cases where the User’s failed to provide the correct data for the Sellers to begin the order (E.G: Filling Credentials in a Piloted service). In this case the refund request won’t be processed.

  2. Cancellation of Service (Boosting & Coaching): If you wish to cancel a service that is ongoing, please contact our customer service. The refund amount for such situations will be calculated on a pro-rata basis, and any work that has already been completed will not be refunded.

  3. Digital Products (Game Accounts): Due to the nature of digital content, all sales are final once the download or access has been granted. However, if you encounter any issue with the product, please contact our customer service. We’ll do everything in our power to mediate for a solution that satisfy both parts.

  4. Refund methods: Refunds will take place on the Monday following the refund request. The refund will be processed on the original payment method used to pay for the service or on the User’s Website Wallet if previously agreed with the Platform. Please allow up to 7-14 business days for the refund to appear on your statement.

  5. Requesting a Refund: To request a refund, please contact our customer support team within the specified period mentioned in each category of our refund policy on live chat or Discord.

  6. Abuse of Refund Policy: We reserve the right to refuse refunds to any customer who is found to be abusing our refund policy by making repeated refund requests in bad faith.

  7. Payment Gateway Costs: Refunds may be subject to transaction costs charged by the payment gateway. These costs are outside of our control and will be deducted from the total refund amount after the Administration Fees listed in point 1. Please note, these charges are the responsibility of the user requesting the refund and are non-negotiable.

  8. Case-by-Case Basis: For situations not explicitly covered in this refund policy, we reserve the right to make decisions on a case-by-case basis. Each of these decisions will take into account the unique circumstances of the situation and aim to be fair to both parties. Please contact our customer service to discuss such matters. The Administration Fee and Payment Gateway Costs listed in point 1 and 7 will still be in place.

  9. Chargebacks and Payment Issues: As a customer, you acknowledge and agree that if a chargeback is initiated for a service that has already been completed, or if payment processing fails due to system errors (either on our platform or payment partners), the outstanding amount will be referred to a debt collection agency. You also agree to bear any additional costs associated with the collection process, including agency fees and other incidental costs that may arise due to the chargeback.

  10. Changes to Our Refund Policy: We may periodically update this policy. We encourage you to review this policy whenever you make a purchase to stay informed about our refund practices.